Refund policy

Returns & Refunds Policy

At Romeo Whiskey Cre8ions, we want you to be thrilled with your purchase. We understand that sometimes things don't work out, so we’ve designed our policy to be as fair as possible while accounting for the unique nature of our handcrafted items.

1. 30-Day Hassle-Free Returns for Electronics

We offer a generous 30-day return window for all electronic items. If you are not completely satisfied with your electronic hardware, you may return it for a full refund or exchange.

  • Condition: Items must be returned in their original packaging with all included accessories and documentation.

  • Process: To initiate a return, please contact us with your order number. We will provide a prepaid shipping label for your convenience.

2. Wall Art & Custom Engravings

Because our wall art, archival prints, and custom-etched items are produced to order, we are generally unable to accept returns on these pieces for "change of mind" or aesthetic preferences.

  • Damaged in Shipping: If your art arrives damaged, please notify us within 48 hours of delivery. Include photos of the damaged item and the packaging. We will prioritize a replacement or a full refund at no cost to you.

  • Natural Variation: Please note that for wood-based products, natural variations in grain, knots, and wood tone are part of the character of the piece and are not considered defects.

3. Non-Returnable Items

The following items cannot be returned:

  • Digital downloads or virtual gift cards.

  • Customized items with specific names, dates, or personal messages (unless there is an error in the engraving on our part).

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

How to Start a Return

  1. Email us: Reach out through our contact form with your order number and the reason for the return.

  2. Package it up: For electronics, ensure the item is secure in its original box.

  3. Ship it back: Use the provided label or your preferred carrier to send the item to our workshop in Bountiful, Utah.

Questions? We are here to help. If you have concerns about a specific piece of art or an electronic component, please reach out to us before purchasing so we can ensure it meets your needs.